EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
CHURN FM
00:00
How Do You Get Your Clients to Talk About Success Plans?
Crossbood: The year of 20 20 in the sies department was really the time that we buckled down and scaled. Two years later, that's like our bread and butter. It used to take sometimes two hours to pret for a client call to make it effective. We can now do it in five minutes and still have the same conversation.
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