The Westminster Tradition cover image

5. How *not* to stop something - DSS, the Columbia effect, and the first missed opportunity to stop Robodebt

The Westminster Tradition

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The Impact of Language and Decision-Making

This chapter discusses the use of language and its impact on decision-making within the Department of Social Services (DSS) and the Department of Human Services (DHS). It explores how language is softened and coded to avoid offense and gain approval for proposals, and raises questions about who ultimately understands and makes decisions based on these codes.

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