The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

UserTesting’s Janelle Estes on using human insight to create memorable experiences

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How Do You Prioritize?

Btd: How do you make sense of all these insights and put action into the insights that you have? Ye, it's a really great question, because i promise you, if you do this type of work, you uncover loads of things. Andyr you can't ix everything. So looking at sort of the high impact activities and ding on your work load and resources,. You know, choosing issues that can be fixed with minimal effort but even invest more effort in some of the major issues.

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