EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
CHURN FM
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Sx Ops, or CX Opsis Accrally Backbone?
Asolted upsen provided more data driven approach in terms of analyzing data, spotting data anomaly. We had some one that could help invest in tools. So we rolled out tool called catalistthe c s m side. And so that person was helpful that roll out on which is then ended up helping a reduced churn. It also just created another champion for a churn, in the sense of or champion for retension,. Youre just going t o run with something you've seen that's been really effective in your past and hope that it's going to work at this new company. What would be one thing that you ould try to pick to reduce turn and retention fast? That's
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