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2min chapter
Virtual Agents for IT and HR with Dan Turchin
Machine Learning Archives - Software Engineering Daily
Introduction
i talks with dan turchin, ceo of people rain about their virtual agent and the future of work. People rein has created a virtual agent for i t and h r employee services. This agent's goal is not to replace a human agent, but to augment them by handling some of the requests and elegantly handing off to a human in other cases.
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