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Ep. 207 - Security Awareness Series - 2023 State of Vishing Report Discussion

The Social-Engineer Podcast

CHAPTER

How to Increase Sensitivity and Awareness in Call Centers

Time of day is a really important factor for decision making and critical decision making too, like security. We know that this is going to have an effect because it's like if we look at criminal court cases,. There is an effective time of day of how likely someone's going to be getting a harsher sentence versus a lower sentence. It's the same as grading. If you are a teacher, you're more likely to give harsher grades at certain points in the day. This can follow things like when your blood sugar dips and increases.

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