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Building the B2C communication stack | Shivakumar Ganesan @ Exotel

Founder Thesis

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AI-Enabled Cloud: A Win-Win for the Customer

Any chat bot that you encounter in any banks, there is a very high chance that it is actually a Cogno bot. We've also now hooked up a voice component to the same NLU infrastructure. So technically very soon, and we actually have a few BOCs running already, you could now also hook it up to a number. And then so now we will have a world-class contact center product that pretty much has anything that you can think of right? Multi-channel AI-enabled cloud, highly scalable, reliable.

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