Fintech Takes cover image

What Customers Want: The AI Concierge Revolution & What’s Next for Fintech CX

Fintech Takes

00:00

Augmenting Customer Service with AI

This chapter examines the transformative role of AI in customer service, advocating for its use as a complement to human employees rather than a replacement. It delves into the future of AI-driven fintech applications, highlighting their potential to function as personal financial advisors that provide emotional and informed support. The discussion also emphasizes the balance between technological advancements and the necessity of maintaining human interaction in fostering effective customer experiences.

Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner
Get the app