Long waits, website crashes: Social Security is breaking down
Post Reports
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Turmoil at the Social Security Administration
This chapter explores significant changes within the Social Security Administration during the early days of the Trump administration, focusing on the controversial appointment of commissioner Leland Dudek. It details his aggressive restructuring strategy, including a major downsizing of the workforce and the introduction of new personnel from private sectors, raising concerns about training and service quality. Additionally, the chapter examines the ongoing challenges faced by the agency, such as increased user demands on their online services and heightened political narratives surrounding fraud claims.
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