Looking Ahead to the Future of Travel
Built for Change
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Introduction
Claire Bennett is Chief Customer Officer at IHG Hotels and Resorts. She grew up in a very large family, five brothers and one sister. The classic roadside motel had queen-sized beds, continental breakfast and extra space for the kids to blow off some steam after riding in the family station wagon all day. But we've come a long way from the days when the roadside motel was king. Nowadays, families at the very least expect strong Wi-Fi in every room,. A flat screen with streaming services at the ready.
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