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11. Building Coffee Beans into an Empire - Fmr CEO Annie Hyman Pratt

The ONE Thing

00:00

What's Your Biggest Challenge?

I started to micromanage in a way that shut my people down. And when they stopped doing that, they stopped taking greater levels of responsibility. Everything became what does Annie want? Because that's the thing we got to do. So I recognized it was a problem in kind of a harsh way.

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