A Futurist's View of Banking and Technology
Banking Transformed with Jim Marous
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Bank 4.0: Reengineering Customer Experiences
I was known as the branches dead guy for quite a few years there. And I would get accosted at conferences and people would say, how dare you? The reality is that I just believe in reengineering customer experiences to optimize the experience of banking. None of that utility specifically requires the infrastructure we've built around bank branches in the past. It's not a constraint of how we do banking today.
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