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4min chapter
10-minute trumpet - Relationships at Scale
Gain Grow Retain
How to Scale Customer Success Programs
Jay Parini: How do you bring something to the customer that is along that vein and then create a knowledge base. He says if you're solely dependent on the one to one relationship with the CSM, I think you know, everything's at risk. Parini: It's time to move past the status quo and go one to many. We call it scaled customer success and it starts with community.
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