AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
10-minute trumpet - Relationships at Scale
Gain Grow Retain
How to Scale Customer Success Programs
4min Snip
00:00
Summary
Transcript
Episode notes
Jay Parini: How do you bring something to the customer that is along that vein and then create a knowledge base. He says if you're solely dependent on the one to one relationship with the CSM, I think you know, everything's at risk. Parini: It's time to move past the status quo and go one to many. We call it scaled customer success and it starts with community.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode