The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence) cover image

AI for Network Management with Shirley Wu - #710

The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)

CHAPTER

Integrating Language Models with Internal Data Systems

This chapter explores how large language models can be integrated with internal data management systems to convert customer intent into database queries while ensuring data privacy. The discussion includes frameworks like Langchain and Langgraph, the benefits of RAG technology in enhancing customer support, and the importance of human validation to address challenges such as model hallucination.

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