2min chapter

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2023 Big Ideas in Technology (Part 1)

a16z Podcast

CHAPTER

Is Machine Learning a Better Option for Customer Service?

I think what we're going to see is the initial tools that have this sort of level of fault tolerance being around customer engagement tools, for example. And so, you know, while it's obviously not great if the customer doesn't get what they want right away, but there still is going to be CX agents in the back,. I don't think these people are going away anytime soon. So, how do you think about that? How transparent should founders be when they're thinking about implementing this technology?

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