This chapter discusses the issue of high-rated restaurants on rating platforms not living up to their reputation, causing disappointment among young consumers. It also explores the phenomenon of young people intentionally seeking out lower-rated restaurants and finding that the food is actually better than expected. The chapter highlights the crisis of trust and confidence in rating platforms, questioning their reliability and the role they play in distorting information and misleading consumers.
Some restaurant-goers complain that they cannot trust rating platforms to provide accurate and reliable assessment, as some mediocre restaurants are apparently much better at playing the games of the platform than cooking up good dishes in the kitchen. What can average consumers do to locate their next favorite restaurant? / Motivational Monday (20:40)! On the show: Laiming, Niu Honglin & Xingyu