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Patrick Campbell is the founder and CEO of Prophetwell. He built the company as a bootstrap startup all the way to an acquisition by UK-based paddle for $200 million last year. In our conversation, Patrick talks about the many cultural platitudes and myths that exist in the startup world. And how to avoid the common startup pitfall of creating an overly accommodating culture.

Culture at a startup is always tricky, but there’s one common mistake founders should avoid at all costs. It’s the desire to make everyone happy all the time. Patrick says this leads to a “culture of accommodation” which ultimately ends up not working for anyone. Hear Patrick’s journey as a founder to define the culture at ProfitWell, and how you can do the same at your startup.

Episode Highlights

[00:03 - 01:31] Episode intro: Patrick Campbell
[01:59 - 04:04] What is the role and importance of company culture in today's market environment?
[06:39 - 10:26] The culture of ProfitWell and the journey to get there
[12:15 - 16:26] The most charitable interpretation
[17:23 - 20:08] ProfitWell values and four principles
[20:21 - 23:16] Speaking their mind, being human in the most charitable way
[21:11 - 23:16] Values and principles must have trade-offs
[23:16 - 25:41] Here's how we operate, transparency in hiring
[25:46 - 32:10] Advice for making culture something more than theoretical, a real experience

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