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THE ONE THING | Chris Voss: The Art of Negotiation

Behind the Brand with Bryan Elliott

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The Power of Tactical Empathy

This chapter features a conversation with a former FBI negotiator and author discussing the evolution of negotiation skills and the release of a documentary on their journey. It emphasizes the significance of tactical empathy in communication, particularly in fostering understanding between law enforcement and marginalized communities, while illustrating common pitfalls in empathetic interactions.

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