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Douglas stone and sheeler hean. H w n, thanks for the feed backh they were members of the hart fa negotiation project,. who cooffe difficult conversations. Really know their stuff. So if you face me in a normal conversation, it's great you face it, because that's how it happens. For people it wont follow. The more you lean in and give me eye contact, the worse it is. All the words go to my face. And we develop personal armor. I could eten be really smimy and say things like a feedback breakfast of champions andother smile me things, ha ha. Asactly inside, i'm saying, you