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26min chapter
#749 Do Things That Don’t Scale
Tropical MBA: Entrepreneurship & Founder Lifestyle
Delighting Customers and Focusing on Details
The chapter explores the importance of delighting customers through personal touches and emphasizing exceptional user experiences over scaling too quickly. It discusses the strategy of starting small with a specific focus and fabricating products in-house to refine designs quickly. The concept of manual, unscalable efforts in the early stages of a startup is highlighted, emphasizing the significance of personal habits and efforts in shaping the company's DNA for future success.
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