What's the Key Indicator of a Stand Up?

Red text helps because that draws their eye to something. The fact that they see their own question in the email also helps relate to what you're answering a lot of times. If you do it in paragraph form, they'll forget what they've asked and they'll see it out of context. And I've had that happen tons and tons of time. Just attaching their own text to your answers is actually a really key indicator. But there's one more thing, one quick one that I want to touch on, and that's kind of verbal communication.