#98 - Customer-Centricity in Practice with Ferdinand Goetzen of Reveall
Awkward Silences
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It's important to be transparent about what is happening with the feed backor more just create the culture of getting it in there and and good things will come from it later. In companies where you have dedicated u x researchers whose whole job is learning about the customer, they still felt like they didn't impact the road map. And that's why we try to bring that into one platform. It's a two way street, for sure. You want to encourage people to share those insides, but it also needs to come back then. They need to know, hey, this is when you're presenting a new feature,. When you're presenting the new protization framework you're introducing or if
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