Foresight Over Firefighting: Being Proactive in a Reactive World
Dev Interrupted
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Navigating Software Incidents with AI and Customer-Centricity
This chapter explores the challenges of managing software incidents and the role of advanced analytics and machine learning in enhancing debugging and incident management. It highlights the significance of fostering a customer-centric culture within engineering teams and discusses the evolving landscape of incident response tools and processes. The conversation emphasizes the importance of direct communication with customers and the integration of AI to improve productivity while addressing new vulnerabilities.
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