How to Disarm Every Opponent

"I stopped what I was doing. Go down to the front office thinking I'm going to go scorched earth here." "If you remember this you disarm every adversary, obstacle every complication you'll ever face" 'You have all this info. Let's put two and two together. Same guy,' he says of a landlord who asked him for more information than necessary in order to renew his lease. "'It just kind of stopped in my tracks. First thing I see is a crowded room filled with tenants asking for things,. making requests, looking for info' He then started taking it personally.'"