Embracing Systems Thinking for Organizational Improvement

This chapter explores the teachings of Dr. Deming, emphasizing the importance of systems over individual workers in achieving desired outcomes. It discusses the necessity for organizations to embrace systems thinking, run experiments, and focus on continuous improvement to address underlying systemic issues. The conversation also highlights the challenges of implementing Lean and DevOps practices, emphasizing the importance of striving for global optimization and embracing a scientific approach to problem-solving.