Enhancing Customer Support and AI Evaluation

Today, I want to share a new episode with Aman Khan.The best way to learn about AI evaluations is to watch 2 PMs build them live from scratch. In our new episode, Aman and I walk through creating evals for an AI customer support agent — from labeling a golden dataset to aligning LLM judges. This is the complete beginners AI eval course you've been waiting for.Aman and I talked about:

(00:00) What are AI evals and how to get good at them

(02:52) The 4 types of AI evaluations everyone should know

(06:08) Live demo: Building evals for a customer support agent

(10:29) Using Anthropic's console to generate great prompts

(15:13) Creating the evaluation criteria

(17:40) Adding human labels to the golden dataset

(31:05) Scaling evals with LLM-judge prompts

(38:21) How to align LLM judges with human judgmentGet the takeaways: https://creatoreconomy.so/p/complete-beginner-course-on-ai-evaluations-aman-khanWhere to find Aman:

X: https://www.linkedin.com/in/amanberkeley/

Website: https://arize.com/📌 Subscribe to this channel – more interviews coming soon!