The Power of Transactional Listening

Underneath people listening to you, which I call transactional listening, is they're listening for something that they may not be aware of. So business as usual is transactional listening. They're listening to you. But if you can realize that underneath they are listening for something and just be curious about it, you can turn a conflict into a conversation. And that person who was miking you up, that that voice, the power of being that voice is immense, isn't it? The people who do that for us in our lives. Change everything.