2min chapter

What Got You There with Sean DeLaney cover image

The Distillation of Danny Meyer: A Guide to Leadership, Culture Building & Hospitality

What Got You There with Sean DeLaney

CHAPTER

The Virtuous Cycle of Enlightened Hospitality

Danny Cevallos: I have a framework around enlightened hospitality. He says, whoever wrote the rule that the customer is always first cares about his employees first. Every decision we made from that day forward would be evaluated according to the enlightened hospitality. And so that's the virtuous cycle of enlightened hospitality prioritizing those people.

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