7min chapter

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SoulCycle VP of Product on Leveraging AI to Craft Unforgetable Digital & In-Person Experiences | Drew Lesicko | E246

The Product Podcast

CHAPTER

AI-Driven Personalization at SoulCycle

This chapter examines how GNI leverages artificial intelligence to enhance customer experience at SoulCycle through automated systems and personalized class recommendations. By focusing on data analysis and user preferences, the chapter highlights the potential for improved engagement and rider retention in the fitness community.

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