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Episode 46: The People Pleaser Trap: Why Being Helpful Isn’t Enough

Account Management Secrets

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Navigating Account Management Challenges

This chapter examines the complexities faced by account managers in balancing customer satisfaction with effective service delivery. It highlights the pitfalls of people-pleasing behaviors and encourages a transition from passive roles to empowering client relationships through active listening and strategic communication. Practical techniques such as motivational interviewing are discussed to enhance customer engagement and foster trust.

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