Nonverbal Communication Mastery: Joe Navarro's In-Person Engagement Secrets
Negotiate Anything
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The Psychology of Negotiation
We have two responsibilities. One is to really understand what the other person is saying. And the second one is that we have to come across at times as very neutral, so that we are perceived as someone who is at least reasonable and not contentious. In studying individuals over, you know, four decades, because I was in this behavioral program in the FBI, it all came down to behaviors. These individuals had mastery over their own behaviors.
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