Alex Kvamme is the Co-Founder and CEO of Pathlight. With the tools and technology available, we already have enough data to work with for managing and improving performance. Alex talks about how you can get the right data to enhance the quality of coaching managers provide.
He shares his insight into what productivity means in sales, especially when it comes to feedback and self-improvement. He then builds into looking at the metrics so that everybody knows how they are doing, not getting lost in all the data, and setting goals efficiently.
HIGHLIGHTS
- What does productivity mean in sales?
- Alex walks us through the performance intelligence platform
- The role of experience and intuition in a data-driven world
- There's now a sophistication around goal-setting
QUOTES
One way to look at metrics in a performance intelligence platform - Alex: "Where do goals live right now? They live in spreadsheets. They live in color-coded dials on your Salesforce report. If you're on ops or you're a leader doing this for 20 years, you can interpret that. But productivity and performance come from the frontline employees understanding how they're doing and addressing issues before it hits their managers' desk at the end of the week."
Identify what makes it easier for managers to do coaching - Alex: "Recognition is the thing that goes out the window when you don't have time. You just put the fires out. You don't have time to celebrate because all you have time for is keeping the wheels on. So what we see is when you make it easier for managers to coach, positive recognition actually skyrockets."
Working on the right data can have a massive impact on a whole team - Alex: "A lot of folks underestimate someone's potential to improve. They assume that that seller because they did 400k last year, if they worked really hard could probably do 600k this year. How many folks have we seen did 400k and then did a million or 1.2? They just knocked it out of the park. It's possible!"
Connect with Alex in the links below:
Sponsored by:
Revenue.io | Unlock exponential growth with an AI-powered RevOps platform | Revenue.io
Scratchpad | The fastest way to update Salesforce, take sales notes, and stay on top of to-dos | Scratchpad.com
Blueboard | World’s leading experiential rewards & recognition platform | Blueboard.com
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