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4 Types of Conflict and How to Manage Them

HBR IdeaCast

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The Importance of Venting

The goal of venting is not to keep the feelings going and nurture them, but to expel them. If someone's venting, and they're saying a lot of things that are hurtful, or words that you don't agree with, imagine those words just going right over your shoulder. "You can't guarantee that the person who you're talking with has read my book," Gallo says.

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