2min chapter

The AI in Business Podcast cover image

What Artificial Intelligence Means for Retail - with Asha Sharma of Instacart

The AI in Business Podcast

CHAPTER

The Shift in Expectations Is Creating an Acceleration for People to Adopt Online

I think the shift in expectations is creating an acceleration for people to adopt online. I believe that the right solution isn't online only or in-store only. It is to build your service and technology to serve customers better in the store because they're online and better online because they're in the store. Meeting customers where they are is a very kind of not new problem, but new challenge for grocery.

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