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3min chapter
Building a Disruptive Payments Company (with Klarna CEO Sebastian Siemiatkowski)
ACQ2 by Acquired
Implementing AI in Customer Service for Improved Efficiency
The chapter explores the integration of AI in customer service to lessen the necessity for customers to make service calls, emphasizing the preference for self-service options. It also notes the significant decrease in tasks handled by human agents as AI responses reach a level of quality comparable to human interactions, allowing the reassignment of agents to other clients.
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