How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
Hospitality Daily Podcast
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The Future of Hospitality
Hospitality is more about a human connection that makes you more resilient. It's not about all the technology and everything else, it's about having that to make life easier while retaining the human touch. And that's going to get more valuable as time goes on. So treasure the people you've got, especially if they're good at what they do.
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