Zappos - The Offer

Zappos is an on line shoe store that amazon paid almost a billion dollars for in two thousand nine. Most of the 35 people in my session were headed to the company's call centre, where they'll earn about 11 dollars an hour dealing with customer questions and complaints. During training, when these new employees are already being paid, zappos offers three thousand dollars to any new hire who wants to walk away from the job. It's been going on for a few years, and it's gotten some press, but secret or no, what is the company thinking?