The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

501: From Harvard Engineer to Inc. 5000 CEO: David G. Ewing on How to Build a Successful Business

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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The Impact of Customer Experience on Loyalty

This chapter explores a personal travel disruption caused by a canceled flight, highlighting the varying levels of customer service from airline employees. It emphasizes how positive interactions can foster loyalty while negative experiences can jeopardize customer relations.

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