Evolution from RPA to Agentic AI for Intelligent Process Automation

The chapter discusses the transition from traditional RPA to the advancements of agentic AI in intelligent process automation, highlighting the shift towards AI systems capable of independent and complex goal pursuit with minimal human oversight. It emphasizes the potential for agentic AI to autonomously correct errors, perform tasks involving natural language processing, and reduce reliance on human intervention. The narrative touches on the importance of soft skills such as creativity and critical thinking in optimizing the utilization of large language models and agentic AI within organizations.