Balancing Tradition and Innovation: Modernizing Family-Run Hotels - Mahavir Patel - President & CEO - Aatmos
Masters of Moments
Transforming Tradition: Modernizing Hospitality
This chapter examines the journey of transitioning from family-run motel management to modern hotel operations, emphasizing the integration of traditional knowledge with contemporary practices. The speaker shares personal anecdotes and insights on balancing high-tech solutions with personal customer service while navigating challenges in hotel modernization. Additionally, the chapter explores the evolving landscape of the hospitality industry, particularly in light of the impact of platforms like Airbnb and the importance of guest connection.
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