4min chapter

The Sweaty Startup cover image

#27 What we can all learn from Chick-fil-A

The Sweaty Startup

CHAPTER

How to Get Your Employees to Exude Eager Professionalism

Look at what's slowing down your process. Identify the bottle neck, take it out. Now let's talk about eager professionalism. Invest inthe customer experience and you will reap the rewards. Chick fillet is reaping the rewards. They made it clear that they only hire and keep on clean, cut up, beaten, positive people who love their jobs. If you are not going to be in a positive mood, you're knot kgoing to fit in here. Gossip is really, really bad. It brings everyone down. So the opposite is also true. People feed off positive energy. People enjoy it.

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