AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
Navigating the Business of Belonging with David Spinks
The Community Experience
Building a Community Focus on Technical Support
Arits of space is, i support product acquisition, contribution, engagement and success. The framework you use for those business objectives i share in the book is called the spaces model. It's by far a most popular model because it breaks down this nebulous concept of community into what are the specific business impacts that it can have,. What are the objectives it can drive? And spaces just stands for support. So you can think of stomers support, where people are answering questions for each other. Product is where people are sharing feedback andand ideas that you can use to improve your product. By engaging your customers around their interests, they are more likely to stick around as customers and spend more
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode