Ep 139: Special Live Podcast: Is Post Purchase Your CLTV Secret Weapon?
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Integrating AI in Customer Service
This chapter explores the role of AI technology in post-purchase customer service, highlighting its successful integration and the initial skepticism encountered. The discussion emphasizes balancing AI automation with the need for human support, ensuring customer satisfaction while addressing errors effectively. Additionally, the chapter reflects on the importance of real-time communication and listening to customer feedback to enhance service and foster trust.
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