How To Deliver Value For An Invisible Product With Keith Farley
Strategy and Leadership Podcast
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Transformation, Innovation, and Customer Focus
This chapter discusses the transformation of the organization over the past 15 years, advancements in digital and AI solutions, acquisitions, and the core mission of making a difference in people's lives. It highlights the consistency and stability of the company, evolving customer preferences, and the importance of innovation in a service industry. The chapter also focuses on transitioning from selling physical products to providing services, integrating company values, and delivering value to customers through the payout process.
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