The Importance of Learning From Aviators

Panchi: I find it hard to believe that there's nobody at Southwest that has heard of John Boyd, given all the fighter pilots and naval aviators I know. So not only was he a visionary, but he also brought in some things from the cockpit at Southwest or from the cockpit of commercial airlines. He used what is known as crew resource management throughout the organization. Now, maybe that changed their culture or created the culture that they had 15, 20 years ago, but they since went away from it. Panchi: There's all sorts of unconventional ways and places where we can learn valuable universal principles that can be applied to our own situations.

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