Department Store Wars
Fashion People
00:00
Navigating Retail Challenges: Store Management and Consumer Relations
This chapter explores the complexities of managing a retail store fleet amidst changing market dynamics, focusing on the challenges of store overlap and the impact of closing underperforming locations. It highlights the emotional connection Canadians have with the Hudson's Bay Company and discusses the importance of building trustworthy relationships with consumers during ongoing restructuring. Additionally, the chapter delves into improved customer refund processes and the challenges faced by vendors and customers in the retail landscape amid financial uncertainties.
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