The Importance of Empathy in Leadership

"Empathy is perhaps the single most important skill that emotional intelligent skill that anybody needs to have in their quiver if they're going to lead," he says. "I was always a student of Mahatma Gandhi. And the thing that struck me the most about this incredible leader was somebody asked him, well, how do you manage the diversity of opinions and religious beliefs that go back thousands of years? He said, well, I just simply see where the crowd is going."