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Ron Baker - Time’s Up!

Ditching Hourly

00:00

Introduction

Ron Baker is a recovering CPA who started his life in a big eight accounting firm, which kind of carbon dates me right there because I say big eight, not big four. He just determined that the billable hour was a really crappy customer experience. We tried to improve the customer experience. There weren't guys like you out there. And we made every single mistake but customers loved it. They liked the certainty and the predictability of the price.

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