AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
5min chapter
The Future of Customer Service: AI, Automation, and Empathy with Noopur Bakshi of Hewlett Packard Enterprise
The Frictionless Experience
Navigating the Risks: Ethics and Legal Challenges in AI Customer Service
This chapter examines the risks and ethical issues tied to AI and automation in customer service, illustrated by a case involving Air Canada’s chatbot miscommunication. It underscores the necessity for companies to verify AI-generated information and remain cautious about the technology's limitations.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode