A dashboard light should have come iaon you ta three millionth call, like, how is that not a warning flag? And i think the answer is somethingthat any onspeter can relate to. If you ask the simple question, whose job is it in this world to keep customers from needing to call for help? The answer is, nobody. None even stood to gain if that happened. It wouldn't make anybody get a higher bonus. Right? This is the kind of integrated issue that bubbles up between silos.
We have two options when we’re faced with a problem. We can either resolve it and walk away or figure out why it’s happening in the first place. It’s tempting to just solve problems as they come up, but bestselling author and speaker Dan Heath thinks there’s a better way. On today’s episode, he’s sharing why it’s important to get to the root of a problem. If managing conflict at work has ever felt like a game of whack-a-mole, this episode will give you the tools you need to create lasting change instead.